Eligible products may be returned within 30 days of delivery. To be eligible for a return, the product must generally be unused, unopened, and in its original condition and packaging.
For health, safety, and quality reasons, certain products may not be eligible for return once opened or used. This may include pet food, treats, supplements, grooming products, and other consumable or personal-care products.
Returns
Returns & Refunds
Last Updated: September 25, 2026
If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly with your order information and details about the issue.
Damaged or Incorrect Items
Once an eligible return has been received and reviewed, approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Original shipping charges and return shipping costs may be non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.
Refunds
For questions about a return or refund, please contact Harventures Pets through the contact information provided on our website.